Head of Service Management, Global Financial Institution

• Major Global Financial Institution
• Global Responsibilities
• Major Transformation Agenda

This is a great opportunity to be part of the strategic change within the Technology division for one of the leading global financial institutions. The organisation is committed to improving the efficiency, efficacy and quality of the Technology division, using a two-pronged approach of (i) developing strong in-house talent, and (ii) working with like-minded vendors.

You will be responsible for setting the IT service management strategy, frameworks and workflows. You will be engaging with the different technology and operations heads, as well as vendors, to identify opportunities to improve efficiencies and solve existing problem sets. You will also be involved in managing these external vendors to ensure the service standards are met. Effective management of these vendors against the business needs, internal controls and regulatory requirements is key.

You are an effective change manager with the ability to influence outcomes and change mindsets. You have a proven track record in implementing service management frameworks such as ITIL, COBIT. You have strong communication skills and are able to interact effectively with the internal stakeholders (including business owners) and external vendors. You are a proven leader.

To apply, please submit your resume to Patricia Teo at pt@kerryconsulting.com, quoting the job title. We regret that only shortlisted candidates will be notified.

Licence Number: 16S8060 / R1328278