IT Service Delivery Lead, Global Chemical Giant

We’re partnering with a Global Chemicals leader renowned for their innovative approach.

They are seeking a dynamic IT Service Delivery Lead to elevate their IT operations. If you’re a driven leader passionate about fostering high-performing teams and optimizing IT services, this could be your next significant career move!

You will get to:

-Shape the future of IT service delivery by contributing to and managing day-to-day team activities, developing your team into a self-supporting unit aligned with the Global IT MT’s strategic vision.
-Lead and empower your team, taking full accountability for their performance, fostering their skills and competencies through delegation, training, and continuous feedback.
-Drive continuous improvement by advising management on service management processes, suggesting innovations, and aligning IT services with evolving business needs.
-Optimize IT services by coordinating and planning all activities, ensuring optimal delivery based on agreed timelines and SLAs.
-Be a key player in service management, acting as a problem owner or process manager, and continuously monitoring and controlling IT service management processes.
-Build crucial relationships with business stakeholders, end-users, suppliers, and joint ventures to ensure customer satisfaction and optimize service delivery conditions.
-Manage IT budgets by taking responsibility for budget control and advising management on yearly budgets.
-Implement global strategies for sourcing in alignment with Global IT and Procurement objectives.

You will bring your experience of:

-At least five years of experience in a IT delivery function
-Driving continuous high-level delivery of IT services and fostering a continuous improvement mindset.
-Implementing ITIL Foundations principles in service delivery.
-Applying LEAN Six Sigma methodologies to optimize processes.
-Managing relationships with business stakeholders, end-users, suppliers, and joint ventures to ensure customer satisfaction.
-Microsoft workplace certifications or demonstrable experience.
-Strong leadership skills, ideally backed by a leadership certification.
-Excellent communication skills with fluency in spoken and written English.
-A Bachelor’s degree or equivalent in a relevant field.

To Apply
This is an exceptional chance to join a forward-thinking organization and make a tangible impact on their global IT landscape. If you’re ready to take on this challenging yet rewarding role, we encourage you to apply!
License No: 16S8060 / Registration No: R1436061